Awhile back, Microsoft and several larger companies started promising local information could be sent to your mobile phone using ‘location-based’ computing. The premise was that a business traveler could immediately get off a plane, then with their mobile phone, find the ATM machine, the taxi rank, find a restaurant, a hotel, and so on. But whatever happened to signs that point to the ATM machine, or just going to the information booth? What’s missing from this picture? Local knowledge is missing.
When you talk with the person at the information …